Embroidery Policy

Our Guarantee
Your total satisfaction is our goal. We are always looking for ways to improve the quality of our products and services. Suggestions or comments are always welcome.

Placing An Order
Our Embroidery Order Guidelines describe the process for a typical custom embroidery order. Please review the steps on these pages before placing an order.

Order Availability
Please allow 7 to 21 days for your order to be processed. Orders are processed on a first come, first serve basis. Rush charges will apply for orders required before our usual turn around time.

In order to serve you better, an online order tracking system is currently in development. Our clients will have the ability to view the status of their orders as they proceed through production. Keep checking our website for the availability of this new feature.

Shipping And Handling
We use UPS Delivery Service. We can ship Standard Delivery, Two Day or Overnight. Packages cannot be delivered to P.O. Boxes.

Backorders
Occasionally, garments you choose may be out of stock. When this situation occurs, garments will be backordered for you. Your order will be partially shipped if possible. You will not be charged for backordered items until they are ready to by shipped. A representative will contact you with the status of your order.

Forms Of Payment
We accept Visa, Mastercard and American Express. Personal checks are not accepted.

Reaching Us
Our office is open 9:00 am to 5:00 pm, Monday through Friday. You can reach us by telephone at (732) 435-0300 or by fax at (732) 545-4730. You can also reach us by e-mail at info@embroidery-nj.com or by sending us a message though our contact form on our web site.

The Embroidery Shop
409 Joyce Kilmer Ave., Suite #8
New Brunswick, New Jersey 08901
Tel (732) 435-0300
Fax (732) 545-4730
info@embroidery-nj.com